SHIPPING & DELIVERY
At flohestia, we strive to provide a seamless and efficient shipping experience for all our customers. Please review our shipping and delivery policy to understand how we process and deliver your orders:
Processing Time:
We process orders within 3~5 business days (excluding weekends and holidays) from the date of purchase. During peak seasons or promotional periods, processing times may be slightly extended, but we always aim to dispatch your order as soon as possible.
Shipping Methods and Carriers:
We offer various shipping methods, including standard shipping, express shipping, and international shipping. The available options will be presented during the checkout process. We will choose the most suitable logistics method for you according to the address you provide. We work with reputable shipping carriers to ensure reliable and timely delivery of your packages.
Shipping Costs:
Shipping costs are calculated based on factors such as the destination, weight, and dimensions of the package. The applicable shipping charges will be displayed at the checkout before you complete your purchase. We may offer free shipping on orders that meet a certain minimum purchase amount. Specific details can be found on our website.
Estimated Delivery Time:
The estimated delivery time depends on your location and the shipping method selected. During the checkout process, you will be provided with an estimated delivery timeframe based on your shipping address. Please note that these are estimated times and actual delivery may vary due to unforeseen circumstances or delays caused by the shipping carrier.
International Shipping:
We offer international shipping to select countries. Please note that international shipments may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the product or shipping costs. We recommend checking with your local customs office for more information on any applicable charges.
Order Tracking:
Once your order is shipped, we will provide you with a tracking number via email or through your account on our website. You can use this tracking number to monitor the progress of your shipment. Please allow a few hours for the tracking information to be updated in the carrier’s system.
Non-Delivery or Lost Packages:
In the rare event that your package is not delivered within the estimated timeframe or if you believe it is lost, please contact our customer support team. We will initiate an investigation with the shipping carrier and work towards a resolution, which may include a replacement shipment or a refund.
Address Accuracy:
It is the customer’s responsibility to provide accurate and complete shipping information. Please ensure that the shipping address you provide during checkout is correct and up to date. We cannot be held responsible for any delays or non-delivery resulting from incorrect or incomplete addresses.
Please note that this Shipping and Delivery policy is subject to change without prior notice. We encourage you to review the policy periodically for any updates.
If you have any further questions or need assistance regarding shipping and delivery, please don’t hesitate to contact our customer support team.
