We want you to be completely satisfied with your purchase from flohestia. If for any reason you are not satisfied, we gladly offer returns and exchanges within 60 days of the original purchase date. Please review the following guidelines and instructions for returning or exchanging items:

 

1.Eligibility:

To be eligible for a return or exchange, the item(s) must be unused, unworn, and in the same condition as when you received them. It should also be in its original packaging with all tags and labels attached.

2.Non-Returnable and Non-Exchangeable Items:

The following items are not eligible for return or exchange:

①Intimate apparel (undergarments, lingerie, swimwear, etc.)

②Earrings (for hygiene reasons)

③Customized or personalized items

3.Timeframe:

Returns and exchanges must be requested within 60 days of the original purchase date. Beyond this timeframe, we regret that we cannot offer a refund or exchange.

4.Initiation of Return or Exchange:

To initiate a return or exchange, please contact our customer support team within the specified return/exchange period. You can reach us via email, phone, or through the contact form on our website. Please provide your order number, details of the item(s) you wish to return or exchange, and the reason for the return/exchange.

5.Return Shipping:

Customers are responsible for the cost of return shipping, unless the return is due to our error or a defective/damaged item. We recommend using a trackable shipping method to ensure the safe return of the item(s). We cannot be held responsible for any lost or undelivered returns.

6.Refunds:

Once we receive and inspect the returned item(s), we will process your refund within 60 days. Refunds will be issued in the original form of payment. Please note that shipping charges and any applicable return fees are non-refundable.

7.Exchanges:

If you wish to exchange an item for a different size, color, or style, please indicate your preference when initiating the return. Exchanges are subject to availability. If the requested item is not available, we will issue a refund for the returned item.

8.Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer support team immediately. We will provide instructions for returning the item and will arrange for a replacement or refund, including any applicable return shipping costs.

9.Non-Receipt of Items:

If you have not received your order within the estimated delivery timeframe, please contact our customer support team. We will investigate the matter and provide a resolution accordingly.

 

Please note that this Returns and Exchanges policy is subject to change without prior notice. We encourage you to review the policy periodically for any updates.

If you have any further questions or need assistance with a return or exchange, please don’t hesitate to contact our customer support team.